Regulations of the hemp store Hemp Shop
Specifying m.in the rules for concluding sales contracts through the store, containing the most important information about the seller, the store and about
Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Execution of the order
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix No. 1: Model withdrawal form
§ 1 DEFINITIONS
Working days – days from Monday to Friday, with the exception of public holidays.
Account – a free function of the Store regulated by separate regulations (a service provided electronically), thanks to which the Buyer
can set up their individual Account in the Store.
Consumer – Consumer within the meaning of the provisions of the Civil Code.
Buyer - any entity buying in the Store.
Regulations – these regulations.
Store - online store Hemp Shop run by the Seller at https://konopnysklep.com.pl/.
Seller - PIOTR STASIUKIEWICZ, entrepreneur conducting business activity under the name FLAWONOID Piotr Stasiukiewicz, entered
to the Central Register and Information on Economic Activity kept by the Minister of Development and Finance, NIP 5423228026, REGON
200740268, Młynowa 60A/U8, 15-405 Białystok.
§ 2 CONTACT WITH THE SELLER
1. Postal address: Młynowa 60A/U8, 15-405 Białystok
2. Email: [email protected]
3. Phone: +48 793 219 666
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, it is necessary to:
Device with Internet access
Web browser that supports JavaScript and cookies
2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is necessary.
§ 4 SHOPPING IN THE STORE
1. The prices of goods visible in the Store are the total prices for the goods, including VAT.
2. The Seller points out that the total price of the order consists of the price for the goods indicated in the Store: the price for the goods and the costs of delivery of the goods.
3. The goods selected for purchase should be added to the basket in the Store.
4. Then the Buyer chooses from those available in the Store: the method of delivery of goods and the method of payment for the order, and also provides data
necessary to complete the order placed.
5. The order is placed at the moment of confirmation of its content and acceptance of the Regulations by the Buyer.
6. Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
7. The Seller shall provide the Consumer with a confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery
Item.
8. The Buyer may register in the Store, i.e. create an Account in it or make purchases without registration by providing their
data for each possible order.
§ 5 PAYMENTS
1. You can pay for your order:
a. By simple transfer to the Seller's bank account.
b. By credit card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
c. Via the payment platform:
dotpay
PayPal
PayU
Przelewy24
TPay.com
d. Cash on delivery, i.e. at the time of delivery of the goods to the Buyer.
2. If the Buyer chooses to pay in advance, the order must be paid for within 7 working days of submission
Order.
3. The Seller informs that for some payment methods, due to their specificity, paying for the order with this method is
possible only immediately after placing the order.
§ 6 EXECUTION OF THE ORDER
1. The Seller is obliged to deliver the goods without defects.
2. The deadline for the order is 7 working days.
3. In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed to the execution of the order after its payment.
4. In a situation where the Buyer has purchased goods with different delivery times within one order, the order will be completed in
the time limit applicable to the longest-term goods.
5. Goods purchased in the Store are delivered only in the Republic of Poland, depending on the method of delivery
selected by the Buyer:
a. By courier
§ 7 RIGHT OF WITHDRAWAL
1. The Consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within the deadline
14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the date of:
a. In which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer
came into possession of the goods.
b. In which the Consumer came into possession of the last of the items or in which a third party, other than the carrier and indicated by
The consumer, came into possession of the last item in the case of a contract obliging to transfer the ownership of many things,
which are provided separately.
3. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller using the data provided in § 2
Regulations, about your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or
information provided by e-mail).
4. The Consumer may use the model withdrawal form placed at the end of the Regulations, but it is not
Mandatory.
5. In order to meet the deadline for withdrawal from the contract, it is enough for the Consumer to send information regarding the performance of his right
the right to withdraw from the contract before the expiry of the withdrawal period.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
6. In the event of withdrawal from the concluded contract, the Seller shall return to the Consumer all payments received from him, including the costs
delivery of the goods (with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than
the cheapest usual method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date, in
to which the Seller has been informed about the Consumer's decision to exercise the right to withdraw from the contract.
7. The Seller will refund the payment using the same payment methods as were used by the Consumer in the original
transaction, unless the Consumer agrees to another solution, in any case the Consumer will not incur any fees in connection with
with this phrase.
8. The Seller may withhold the refund of the payment until the goods are received or until proof of their return is provided to him,
whichever occurs first.
9. The Seller asks for the goods to be returned to the following address: Młynowa 60A/U8, 15-405 Białystok immediately, and in any case no later than 14
days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer
send back the goods before the expiry of the 14-day period.
10. The consumer bears the direct costs of returning the goods.
11. The consumer shall be liable only for any reduction in the value of the goods resulting from the use of the goods in a manner other than that necessary for
a statement of the nature, characteristics and functioning of the goods.
12. If the goods, due to their nature, cannot be sent back in the usual way by post, the Consumer will also have to bear
direct costs of returning goods. The Consumer will be informed about the estimated amount of these costs by the Seller in
description of the goods in the Store or when placing an order.
13. In the event of a need to return funds for a transaction made by the customer with a payment card, the seller made a refund
to the bank account assigned to the Buyer's payment card.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
a. In which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving
satisfying his individual needs.
b. In which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
c. In which the subject of the service is an item delivered in a sealed package, which after opening the package can not
return for health protection or hygiene reasons, if the packaging has been opened after delivery.
d. In which the subject of the service are things that, after delivery, due to their nature, are inseparably connected with
other things.
e. In which the subject of the service are sound or visual recordings or computer programs provided in
sealed packaging, if the package has been opened after delivery.
f. For the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
g. In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which
may occur before the deadline for withdrawal from the contract.
h. For the supply of digital content that is not recorded on a tangible medium, if the performance of the service began for
express consent of the consumer before the deadline for withdrawal from the contract and after informing him by the entrepreneur of the loss
the right of withdrawal.
2. The right to withdraw from a distance contract is not granted to an entity other than the Consumer.
§ 9 COMPLAINTS
1. In the event of a defect in the goods, the buyer has the option of complaining about the defective goods on the basis regulated in the Code
a civil warranty or guarantee, if the guarantee has been given.
2. By using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
a. Make a statement of price reduction.
b. In the case of a significant defect - make a statement of withdrawal from the contract.
c. Demand replacement of the item with one free from defects.
d. Request removal of the defect.
3. The Seller asks you to submit a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
4. If it turns out that in order to consider the complaint, it is necessary to deliver the complained goods to the Seller, the Buyer is
obliged to deliver this product, in the case of the Consumer at the expense of the Seller, to the address Młynowa 60A/U8, 15-405
Bialystok.
5. If an additional warranty has been granted for the goods, information about it, as well as its conditions, is available in the product description in
Store.
6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
7. Consideration of the complaint by the Seller will take place within 14 days.
OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES
8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use
m.in with:
a. Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should turn from
a request for mediation. As a rule, the procedure is free of charge. The list of Inspectorates can be found here:
https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b. Assistance of the competent field permanent consumer arbitration court operating at the Provincial Inspectorate of Inspection
Commercial, to which an application for consideration of the case before an arbitration court should be submitted. As a rule, the procedure is
Free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. Free assistance of the municipal or district consumer ombudsman.
d. The ODR online platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data are processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set out in the general
the European Parliament and of the Council (EU) Data Protection Regulation (GDPR).
3. Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.
§ 11 RESERVATIONS
1. It is forbidden for the Buyer to provide illegal content.
2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. Agreement
is concluded on time and in order to fulfill the order.
3. Contracts concluded on the basis of these Regulations are concluded in Polish.
4. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court shall be the court competent for the registered office
Seller.
5. None of the provisions of these Regulations excludes or in any way limits the Consumer's rights resulting from
Law.
Appendix No. 1 to the Regulations
Below is a model withdrawal form that the Consumer may or may not use:
MODEL WITHDRAWAL FORM
(this form must be completed and sent back only if you want to withdraw from the contract)
FLAWONOID Piotr Stasiukiewicz
Młynowa 60A/U8, 15-405 Bialystok
E-mail address: [email protected]
- I ...................... I hereby inform you about my withdrawal from the contract of sale of the following items:
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
– Date of conclusion of the contract(*)/receipt(*)
..........................................................................................................................
– Name and surname of the Consumer .............
- Consumer's address ....
..................................................................................................................................................................................
.............................................................................................
Consumer Signature
(only if the form is sent on paper)
Date............................................
(*) Delete where not applicable.