Rules

Terms and Conditions of the Konopny Sklep online store

Specifying, m.in others, the rules for concluding sales contracts through the store, containing the most important information about the seller, the store and the

Consumer rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Execution of the order
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix No. 1: Model withdrawal form

§ 1 DEFINITIONS
Working days – days from Monday to Friday, with the exception of public holidays.
Account – a free function of the Store regulated by separate regulations (service provided electronically), thanks to which the Buyer
can create their individual Account in the Store.
Consumer – a Consumer within the meaning of the provisions of the Civil Code. A person who is over 18 years of age and has full legal capacity.
Buyer - any entity buying in the Store.
Terms and Conditions – these Terms and Conditions.
Store - an online store Hemp Store run by the Seller at https://konopnysklep.com.pl/.
Seller - PIOTR STASIUKIEWICZ, entrepreneur conducting business activity under the name FLAWONOID Piotr Stasiukiewicz, entered
to the Central Registration and Information on Business kept by the Minister of Development and Finance, NIP 5423228026, REGON
200740268, 60A/U8 Młynowa Street, 15-405 Białystok.

§ 2 CONTACT WITH THE SELLER

1. Postal address: 60A/U8 Młynowa Street, 15-405 Białystok
2. Email Address: [email protected]
3. Phone: +48 793 219 666

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store, the following is needed:
Internet-enabled device
Web browser that supports JavaScript and cookies
2. In order to place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN STORE

1. The prices of goods visible in the Store are the total prices for the goods, including VAT.
2. The Seller points out that the total price of the order consists of the price for the goods and the costs of delivery of the goods indicated in the Store.

3. The product selected for purchase should be added to the cart in the Store.
4. Next, the Buyer chooses from among the available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data
necessary to complete the placed order.
5. The Order is placed at the moment of confirmation of its content and acceptance of the Terms and Conditions by the Buyer.
6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
7. The Seller shall provide the Consumer with a confirmation of the conclusion of the sales agreement on a durable medium at the latest at the time of delivery
Item.
8. The Buyer may register in the Store, i.e. create an Account in it, or make purchases without registration by providing their
data for each possible order.

§ 5 PAYMENTS

1. You can pay for the placed order:
a. By regular transfer to the Seller's bank account.
b. By credit card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
c. Via the payment platform:
dotpay
PayPal
PayU
Przelewy24
TPay.com
d. Cash on delivery, i.e. at the time of delivery of the goods to the Buyer.
2. If the Buyer chooses to pay in advance, the order must be paid for within 7 working days of placing the order
Order.
3. The Seller informs that in the case of some payment methods, due to their specificity, paying for the order with this method is
only possible immediately after placing the order.

§ 6 EXECUTION OF THE ORDER

1. The seller is obliged to deliver the goods without defects.
2. The order processing time is 7 working days.
3. If the Buyer has chosen to pay in advance for the order, the Seller will proceed to the execution of the order after it has been paid.
4. In a situation where the Buyer has purchased goods with different delivery dates within one order, the order will be executed in
the date appropriate for the goods with the longest term.
5. Goods purchased in the Store are delivered only within the territory of the Republic of Poland, depending on the delivery method
selected by the Buyer:
a. Through a courier company

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The Consumer has the right to withdraw from the agreement concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within
14 days without giving any reason.
2. The deadline for withdrawal from the agreement expires after 14 days from the date of:
a. in which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer

came into possession of the goods.
b. In which the Consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the
of the consumer, came into possession of the last item in the case of an agreement obliging to transfer ownership of many items,
which are delivered separately.
3. In order for the Consumer to be able to exercise the right to withdraw from the agreement, they must inform the Seller using the data provided in § 2
of the Terms and Conditions, of their decision to withdraw from the agreement by way of an unequivocal statement (for example, a letter sent by post or
information provided by e-mail).
4. The Consumer may use the model withdrawal form at the end of the Terms and Conditions, but it is not
Mandatory.
5. In order to meet the deadline for withdrawal from the agreement, it is sufficient for the Consumer to send information on the performance of the contract to which he is entitled
the right to withdraw from the agreement before the deadline for withdrawal from the agreement has expired.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
6. In the event of withdrawal from the concluded agreement, the Seller returns to the Consumer all payments received from him/her, including the costs
delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than
the cheapest usual means of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the
with which the Seller has been informed about the Consumer's decision to exercise the right to withdraw from the agreement.
7. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original payment method
transaction, unless the Consumer agrees otherwise, in any case the Consumer will not incur any fees in connection with the
this phrase.
8. The Seller may withhold the return of payment until the receipt of the goods or until the proof of sending them back is provided,
whichever occurs first.
9. The Seller asks to return the goods to the following address: 60A/U8 Młynowa Street, 15-405 Białystok immediately, and in any case not later than 14
days from the date on which the Consumer informed the Seller about the withdrawal from the sales agreement. The deadline is met if the Consumer
will send the goods back before the 14-day deadline.
10. The consumer bears the direct costs of returning the goods.
11. The consumer is only liable for the decrease in the value of the goods resulting from using them in a manner other than it was necessary to
character, characteristics and functioning of the goods.
12. If the goods, due to their nature, cannot be sent back by the usual post, the Consumer will also have to bear the burden of
direct costs of returning goods. The Consumer will be informed about the estimated amount of these costs by the Seller in
description of the goods in the Store or when placing an order.
13. If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will refund the
to the bank account assigned to the Buyer's payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The Consumer does not have the right to withdraw from a distance agreement in relation to the agreement:
a. In which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving
satisfying their individualised needs.
b. In which the subject of the service is an item that is subject to quick deterioration or has a short shelf life.
c. In which the object of the service is an item delivered in a sealed package, which cannot be opened after opening the package.
return for health or hygiene reasons if the package has been opened after delivery.
d. In which the object of the service are things which, after delivery, due to their nature, are inseparably connected with the
other things.
e. In which the subject of the service are audio or visual recordings or computer programs provided in the
sealed packaging, if the packaging has been opened after delivery.
f. For the supply of journals, periodicals or magazines, except for a subscription agreement.
g. In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which
may occur before the deadline for withdrawal from the contract.

h. Supply of digital content which is not recorded on a tangible medium, if the performance of the service began through the
the consumer's express consent before the deadline for withdrawal from the contract and after the entrepreneur informs him about the loss of
the right to withdraw from the contract.
2. The right to withdraw from a distance agreement is not vested in an entity other than the Consumer.

§ 9 COMPLAINTS

1. In the event of a defect in the goods, the buyer has the right to complain about the defective goods on the basis regulated in the Code
civil warranty or guarantee, if the warranty has been granted.
2. By using the warranty, the Buyer may, on the terms and within the deadlines specified in the Civil Code:
a. Submit a statement on the price reduction.
b. In the case of a material defect - submit a statement of withdrawal from the contract.
c. Demand that the item be replaced with one free of defects.
d. Demand that the defect be removed.
3. The Seller asks you to submit a complaint on the basis of the warranty to the postal or electronic address indicated in § 2 of the Terms and Conditions.
4. If it turns out that in order to consider the complaint it is necessary to deliver the complained goods to the Seller, the Buyer is
obliged to deliver the goods, in the case of a Consumer at the Seller's expense, to the following address: 60A/U8 Młynowa Street, 15-405
Białystok.
5. If the goods have been additionally guaranteed, information about it, as well as its conditions, is available in the product description in the
Store.
6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Terms and Conditions.
7. The complaint will be considered by the Seller within 14 days.
OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use the
m.in. from:
a. Mediation conducted by the Provincial Inspectorate of Trade Inspection, which should be contacted by the
a request for mediation. As a rule, the procedure is free of charge. The list of Inspectorates can be found here:
https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b. Assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Inspection
Commercial Court, to which a motion for consideration of the case before the arbitration court should be filed. As a general rule, the procedure is
Free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. Free assistance of the municipal or district consumer ombudsman.
d. The ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

1. The Seller is the administrator of personal data provided by the Buyer while using the Store.
2. The Buyer's personal data are processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set out in the general
Regulation of the European Parliament and of the Council (EU) on data protection (GDPR).
3. Detailed information on the processing of data by the Seller is included in the privacy policy published in the Store.

§ 11 DISCLAIMERS
1. It is forbidden for the Buyer to provide illegal content.
2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Terms and Conditions. Agreement
is concluded on time and for the purpose of order processing.
3. Agreements concluded on the basis of these Terms and Conditions are concluded in Polish.
4. In the event of a potential dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the registered office

Seller.
5. None of the provisions of these Terms and Conditions excludes or in any way limits the rights of the Consumer resulting from the
Law.

Appendix No. 1 to the Regulations
Below is a sample withdrawal form that the Consumer may or may not use:

MODEL WITHDRAWAL FORM

(this form should be filled in and returned only if you wish to withdraw from the contract)

FLAVONOID Piotr Stasiukiewicz
Młynowa 60A/U8, 15-405 Białystok
Email address: [email protected]

-I......................................................................... I hereby inform you of my withdrawal from the sales agreement of the following items:

....................................................................................................................................................................................................................................

– Date of conclusion of the contract(*)/acceptance(*)

..........................................................................................................................
– Name and surname of the Consumer ..................................................................................................................................
- Consumer's address .................................................................................................................................................

..................................................................................................................................................................................

.............................................................................................
Consumer signature
(only if the form is sent in paper form)

Date............................................

(*) Delete as appropriate.

§ 11 Collection of opinions

Opinions are subjective statements of Customers about the Products. It is not necessary to purchase or use a Product to leave a review, and the konopnysklep.com.pl website does not verify whether the published reviews come from Customers who have used or purchased a given Product. Customers are responsible for the content of their reviews.
A review can only be issued by a customer who accepts the Terms and Conditions. The review has a graphic part (rating given in stars) and a verbal part. Each opinion is marked (signed) with a nickname set by the Client. If the Client has not set a nickname, he will be asked to choose one in order to leave a review. Reviews added by the Client in accordance with the Terms and Conditions will not be deleted. The customer cannot edit or delete the feedback they have left.
Reviews are visible to all Customers visiting the Website. The number of stars visible next to the Product is the arithmetic average of all published reviews for a given Product. The order of the feedback is displayed according to the date it was issued, from newest to oldest. The Website Client has the option of sorting the reviews by the date of posting (decreasing, ascending) or by the usefulness of the review. Reviews are not deleted due to the passage of time. Each customer can confirm the usefulness of the review by clicking the appropriate button.
In order to add a review, the Client must accept the Terms and Conditions and fill in the form that is available next to the Product.
The following form fields are required to submit a review:
"Your rating" (graphic form of the opinion) – mark the asterisks (on a scale from 1 to 5),
"Your opinion" (descriptive form of the opinion – minimum 2 characters) – the opinion should concern the characteristics, experience related to the use or functionality of the Product, possible suggestions for its improvement),
Your "Name" (Nickname of the client)
Your "E-mail" (email address)
The konopnysklep.com.pll website staff reserves the right to remove or block the submission of an opinion that does not concern the Product or is inconsistent with the Terms and Conditions in the following cases:
the opinion is not an opinion about the Product,
the opinion concerns persons, contains contact or personal data,
the subject of the opinion is another opinion or the opinion is a copy of another opinion,
the opinion contains a question, konopnysklep concerns .com.pl or its staff, the Website, orders, shop or complaints (in such cases, we encourage you to contact us via e-mail [email protected], and in the case of a defect in the goods in the manner specified in the section of the Terms and Conditions),
the review is untrue, false, multiple (given by the same person in relation to the same Product),
contains links to blogs and commercial websites, as well as advertisements or sales offers,
contains illegal, racist, xenophobic, offensive, abusive, vulgar, pornographic content.
After the customer enters the review, it is subjected to automatic (IT algorithms) or mechanical (authorized service personnel konopnysklep.com.pl) analysis in terms of compliance of the content of the opinion with the provisions of the Terms and Conditions (moderation).
Moderation can delay the publication of reviews for up to two business days. The Customer will be informed about the removal or blocking of the review by available means of communication.